Overview
The welcome message is not being sent when adding a subscriber to receive a Curbside pickup type of message.
Solution
Check if the options to send the Welcome Message are enabled in the Edit a Client Account page for the campaign in the curbside account. You can enable welcome message settings in an active curbside campaign by following the steps below:
<supportagent>
Support agents can log in as ADMIN to the Reseller's dashboard via the Engage Admin Dashboard for support by searching in the Manage Resellers tab for the Reseller's name.
</supportagent>
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From your Reseller Engage Admin Dashboard, navigate to Curbside > Home.
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Find the Merchant for which you want to enable Curbside Welcome Message. Click on Campaign List.
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Click Edit for the desired campaign.
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The Edit a Client Account page will appear with the Options tab open:
You can set the following options on the Edit a Client Account page above to enable Welcome Message for new subscribers:
- Determine whether you want to "Always send a Welcome Message to Customer" when created in Curbside.
- Enter the "Welcome Message" that is sent when the customer is added to the paging list.
- Click Next. This will open the Message Types tab.
- Click Next again. This will open the Columns tab.
- Click Save.
Related Articles
Enabling Curbside Pickup for a Merchant
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