Can't access Merchant's "My Account" page

Alexandros Kontolefas October 26, 2021 06:46

Overview

When a Reseller tries to access a Merchant's "My Account" page, they get a "502: Bad Gateway" error.

Solution

If you are facing this issue, create a support ticket containing the Merchant account in question.

<supportagent>

If you get a ticket concerning the above, first attempt to reproduce the issue:

Log in to the Reseller's Admin page
Locate the Business and press "Log In"
In the left-hand side menu, click on "My Account"

If you can reproduce the issue, escalate to SaaS Operations, forwarding all the necessary information.

Testing

After the SaaS operations team fixes the issue, attempt to reproduce the issue again, to ensure everything works as intended.

</supportagent>

Alexandros Kontolefas October 26, 2021 06:46

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