A subscriber may receive a message twice and when you look into the details of a particular broadcast, you see that the message was sent twice to some more subscribers. Broadcast analytics show the resend reason is "temporary carrier unavailability".
This means that some subscribers didn't get it on the first attempt, but a subscriber has reported having received the message twice. You also want to know if the merchant is billed extra for the resent messages.
Contact support with the following information and they will investigate and resolve this issue:
- Subscriber number that received the message twice
- Business/Merchant Name
- Campaign Name
You can view the given subscriber's history by following the Viewing Subscriber History article.
Elevate to the Engineering team with the provided information.