Broadcast Text Message Delivered With Delay

Overview

A broadcast text message is delivered but with a delay.

Solution

Please reach out to support with the following information and they will investigate and resolve it:

  • Business Name of the business for which the broadcast was delayed
  • Date and Time when the broadcast was supposed to be delivered

<supportagent>

It is possible that this delay was caused by an outage in our services. Check if there are any related ZD tickets or JIRA issues that point to this possibility. PLSMS-2291 is related to this issue.

Another reason for this could be an integration issue of Bespeak with Twilio (Bespeak longcodes/TFNs provider) API.

You can view the delayed broadcast analytics by following the article Viewing Broadcasts History Of A Business And A Specific Broadcast's Analytics.

Elevate this issue to the Engineering team with the provided information.

</supportagent>

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