Overview
A broadcast text message is delivered but with a delay.
Solution
Please reach out to support with the following information and they will investigate and resolve it:
- Business Name of the business for which the broadcast was delayed
- Date and Time when the broadcast was supposed to be delivered
<supportagent>
It is possible that this delay was caused by an outage in our services. Check if there are any related ZD tickets or JIRA issues that point to this possibility. PLSMS-2291 is related to this issue.
Another reason for this could be an integration issue of Bespeak with Twilio (Bespeak longcodes/TFNs provider) API.
You can view the delayed broadcast analytics by following the article Viewing Broadcasts History Of A Business And A Specific Broadcast's Analytics.
Elevate this issue to the Engineering team with the provided information.
</supportagent>
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