Purchased Messages Not Showing

Overview

Sometimes, after a purchase is made, the purchased SMS/MMS messages may not be available for use in the Merchant's account.

Information

To verify that the SMS/MMS messages were purchased successfully, check the purchase history by following the steps outlined in this article.

Please keep in mind that a small delay is possible. If an entire day later the purchase does not appear, create a support ticket with the following information so the issue can be investigated further:

  • Reseller Name
  • Merchant/Business Name

<supportagent>

Elevate the issue to the Engineering team with the provided information so that they can fix it from the backend.

</supportagent>

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