Unable to Save Campaigns

Overview

It can happen that you are unable to save campaign/s for some businesses/merchant accounts.

Solution

<supportagent>

You can try to create new test campaigns for the given business account/s and if you are able to save them, recommend to the customer to delete problem campaigns and create new ones. 

Follow this article to log in to the reseller dashboard and then the required business/merchant dashboard as admin and follow this article to create test campaigns in the merchant account.

Note: Don't forget to delete the test campaigns from the business/merchant accounts.

</supportagent>

It is observed that deleting the campaigns that can't be saved and creating new ones usually solves this issue. 

It is also possible that the Keyword you are attempting to use is causing this issue. Make sure that the Keyword you are entering is not in use, or reserved.

If the issue persists, contact support providing your Reseller Name and the affected business accounts names, and they will investigate and resolve it.

<supportagent>

If the workaround does not serve the purpose, elevate the ticket to BU following the escalation path in the routing table

</supportagent>

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