Unable to Log In to the Engage Dashboard

Overview

You are unable to log in to the Engage Dashboard.

Solution

<supportagent>

You can confirm that the account is live/accessible from Engage Admin Dashboard by searching for the client's domain in the Manage Resellers View and then log in as ADMIN. 

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If the Reseller name has billing:suspended tag, inform the customer about billing issues and elevate to Account Management.

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</supportagent>

Please follow these steps to reset the password of your account and you will be able to log in again:

  • Go to your Admin URL: https://www.<yourdomainname>.com/admin/
  • Click on the option "Forgot Password" at the bottom.
  • Enter your email address and you will receive an email with the instructions to set up a new password. 
  • Try to log in again. 

If the issue persists, contact support providing your Reseller/Business name, and they will investigate and resolve it.

<supportagent>

If the issue is unresolved, elevate it to SaaS with Sev-1 priority.

</supportagent>

 

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